Q&AFAQ

Are Credit Cards Ok?

We accepted credit cards below. AMEX VISA MASTER DC JCB

Will it cost extra if I decide to change from ski’s to a snowboard?

No it wont, you can change from ski’s to a snowboard as many times as you like at no extra cost

If the snow conditions change, can I swap my equipment for something more appropriate?

Yes, you are welcome to come and change your equipment whenever you like.

Can I book a specific ski or board?

No. We are unable to hold specific boards or skis as another customer may have the product out at the time of your arrival.

How long does a hot wax take?

If you drop your ski’s or snowboard off in the afternoon they will be ready the next day at 8am onwards

About Cancellation Fee

Until 2 days before : free
The day before : 30% of rental fee
On the day : 50% of rental fee
We offer no refunds after the commencement of your rental.

I never received my order confirmation email. What should I do?

Please check that the email address you provided is correct. If you have further issues, please contact us.

Can I get a refund if I decide not to go to the ski field or return my gear early?

Sorry we are unable to provide refunds, but we recommend if you are un sure on the amount of days that you will need the gear, to choose less days rather than more, as you can always come in store and extend your hire

Is Your Question Not Listed?

We would like to answer any and all questions that you may have for us, so simply click the contact link below and we will tend to your query as soon as possible.